FAQ

FREQUENTLY ASKED QUESTIONS

We inspect our work before leaving the premises. If you find our service unsatisfactory, please contact us within 48 hours so we can correct the issue as soon as possible. Requests received by our office more than 48 hours after the service was provided will be analysed by our team and may charged.

No, you can get a quote and book, or book your service online direct. It takes about one minute.

Cleaning supplies aren’t included by default. However, if you don’t have supplies, we can bring them for an additional charge. For end of tenancy and one-deep cleaning and pos-builders cleaning the chemicals and equipment are included on the prices.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction 100% guarantee that we stand by.

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

No, people can cancel service at any time. If there was any deposit taken prior the service 50% of the deposit will be refund to you. You don’t have to commit to any contracts or predetermined number of appointments.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning, Interior painting, Man and van, Property Inventory and Home Organising. You can see the different services by visiting the front page and clicking on the “Services” button on the menu bar.

Yes all our services are insured.

Yes most of our services offer satisfaction warrants, EX: cleaning 72 hours up to 4 days, painting 7 days.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential and commercial service to work with us.

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